In the fast-paced realm of IT support, the demand for rapid and efficient solutions …
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automated ticketing systems
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AI in Customer ServiceAutomation Technology
Is It Possible To Automate Your Customer Service?
by Lila Hernandez 2 minutes readIn today’s fast-paced digital landscape, customer service plays a pivotal role in shaping the …
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Telecommunications
Telecoms companies improve complaint handling but challenges remain, says Ofcom
by David Chenby David Chen 2 minutes readTelecoms Companies Enhance Complaint Handling: Ofcom Report UK telecoms companies have made significant strides …