Is Sky Down? How to Fix Your Sky Glass or Sky Stream
As much as we love the convenience of Sky Glass and Sky Stream, glitches can sometimes disrupt our viewing experience. According to a report from Cordbusters, certain Gen 1 and Gen 2 Sky Glass TVs are encountering issues, such as picture blackouts while audio continues playing, or a message prompting users to wait for their program to load.
Check for Active Sky Issues
If you’re facing problems, first determine if it’s a widespread issue or specific to your setup. Visit Sky’s service page to check for any ongoing service disruptions. Additionally, monitor Sky’s social channels like Twitter and forums to see if others are experiencing similar problems.
Try a Soft Reset
For Sky Glass blank screen issues, attempting a soft reset might help. Some users have resolved these problems by unplugging the TV from the mains or using the restart option in the settings menu. While these aren’t guaranteed fixes, they are simple steps worth trying.
Attempt the Sky Recovery Process
If issues persist, consider following the Sky recovery process. While Sky isn’t actively recommending a factory reset for all users, it could be worth a shot if problems persist. Follow the steps provided by Cordbusters to reset your Sky Glass or Sky Stream device.
What if Recovery Fails?
If the recovery process doesn’t resolve the issues, delve deeper into Sky’s help pages for more tailored solutions. When all else fails, contact Sky directly at 03337593505 for further assistance, though charges may apply if you’re not a Sky Talk or Sky Mobile customer.
In conclusion, while technical hiccups with Sky Glass and Sky Stream can be frustrating, following these troubleshooting steps can often get you back to enjoying your favorite shows seamlessly. Stay informed, stay connected, and enjoy uninterrupted entertainment with Sky!