In the realm of digital adoption platforms (DAP), WalkMe has made a significant stride with its latest offering, which integrates training directly into the everyday software tools used by employees. This innovative AI-based solution aims to address a common challenge in enterprise training: the timing and relevance of the training content. According to WalkMe, traditional training methods often fail to resonate because they occur too early and are quickly forgotten, with up to 90% of the information becoming obsolete within a week.
The new WalkMe solution, currently in beta and set for general availability in December, promises to revolutionize how employees learn and retain key skills by embedding training directly into the applications they interact with daily. This approach ensures that learning is seamlessly integrated into employees’ workflows, even across multiple applications, enhancing retention and application of knowledge.
Hila Sigal, WalkMe’s Senior Vice President of Product Marketing, highlighted the versatility of the new offering, emphasizing its compatibility with a wide range of applications beyond just SAP. By combining the guidance product (WalkMe DAP) with this learning solution, WalkMe aims to empower individuals to navigate technological changes with confidence and proficiency.
Industry expert Scott Bickley from Info-Tech Research Group praised WalkMe’s initiative, particularly its focus on enhancing new employee onboarding, training, and customer guidance processes. By leveraging step-by-step training, pop-ups, tooltips, and real-time prompts, WalkMe’s solution streamlines the learning curve associated with complex systems like SAP ERP, ultimately boosting workforce efficiency and morale.
Bickley drew a clear distinction between traditional training methods, characterized by cumbersome documentation and outdated information, and WalkMe’s innovative approach, which leverages real-time user data to provide personalized, contextual guidance. The ability to capture and replicate successful task executions not only accelerates learning but also minimizes errors and enhances overall system efficiency.
Moreover, Bickley underscored the potential of WalkMe’s solution to cater to diverse user segments and automate routine processes, thereby offering a tailored and efficient learning experience. While acknowledging the product’s value, he raised questions about SAP’s decision to introduce separate SKUs for digital adoption and learning, suggesting a more integrated pricing model could enhance accessibility and adoption among SMBs transitioning to S/4 HANA.
In conclusion, WalkMe’s pioneering approach to embedding training directly into applications represents a paradigm shift in how organizations approach employee learning and development. By combining AI-driven insights with real-time guidance, WalkMe empowers users to master new technologies efficiently, driving productivity and innovation across diverse business landscapes.