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In the fast-paced world of automotive retail, communication is key. Serial entrepreneur Joel Milne recognized this critical issue during his journey with RepairSmith, a mobile auto repair service startup eventually acquired by AutoNation. Amidst the triumphs of scaling and selling his venture, Milne couldn’t shake off a pervasive challenge plaguing the industry. The automotive retail sector is rife with a communication conundrum, one that comes at a steep cost. With thousands of dealerships and mechanic shops utilizing a variety of software systems, the lack of seamless communication channels is a significant pain point.